Privacy Policy
Introduction
Welcome to Kela Signatures. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using our website or purchasing from us, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
Information We Collect
We may collect the following types of personal information:
Personal Identification Information:
• Full name
• Email address
• Phone number
• Delivery address
Transaction Information:
• Order history and purchase details
• Payment confirmation details (we do not store full card details)
Technical Information:
• IP address and browser type
• Pages visited and time spent on our website
• Device type and operating system
How We Use Your Information
We use your personal information to:
• Process and fulfil your orders
• Communicate with you about your order status or enquiries
• Send promotional emails or product updates (only if you have opted in)
• Improve our website, products, and customer experience
• Comply with legal obligations
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
Sharing Your Information
We may share your information with trusted third parties only where necessary, including:
• Courier and delivery service providers (to fulfil your order)
• Payment processors (to securely process transactions)
• IT and website support providers (who are bound by confidentiality agreements)
All third parties we engage are required to handle your information securely and in accordance with applicable data protection laws.
Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, although this may affect certain website functionality.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Once your data is no longer needed, it will be securely deleted or anonymised.
Your Rights
You have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at kelasignatures@gmail.com or call 076 337 4037.
Children’s Privacy
Our products and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
For any privacy-related concerns or requests, please reach out to us:
📞 076 337 4037
📧 kelasignatures@gmail.com